Fault guide • Washing Machines
Washer door won't lock or open
The cycle won't start because the washer can't confirm the door is locked, or the cycle ends and the door stays locked. Washers lock the door on purpose while there's water inside or the drum is turning, so not every locked door is a fault.
Symptoms you may notice
- Cycle won't start even with the door shut
- Door stays locked long after the cycle ends
- A door-related error code
Possible causes
- Faulty door lock
- Water still in the drum
- Laundry caught between door and seal
Parts that may be involved
Door lockDoor handle
Error codes linked to this fault
Codes whose meaning points directly to this fault, taken from each brand's verified table. Meanings can vary by model.
| Brand | Code | Meaning |
|---|---|---|
| CANDY | E7 | The door doesn't close properly. |
| LG | dL | The door is not locking. |
| SAMSUNG | dC / dE | The machine is operating with the door open. |
| Haier | E2 | Lock error: the door is not shut properly. |
| BOSCH | E16 / F16 | Door is open. |
| INDESIT | F06 | Door lock fault. |
| HOOVER | E7 | Problem with the door. |
| SIEMENS | E16 / F16 | Door not locked properly; laundry may be caught in it. |
| SIEMENS | E34 | Door is not locked properly. |
Sources are listed on each brand's page.
This is awareness information to help you understand and describe the problem, not a final diagnosis. We don't publish disassembly or repair steps; diagnosis requires a qualified technician to inspect the appliance.